Baptist Health is hiring a Patient Advocate, RN to join the Patient Advocacy Team.  This is a full-time, in-person opportunity.  There are two opportunities:  one covering Baptist South and the St. Augustine FSED or the other covering Baptist Clay, Oakleaf FSED and Nassau. 

Responsibilities:

• Serves as a liaison for patients during their hospital stay.
• Welcomes patients and families.
• Explains procedures, polices and services and responds to non-clinical needs and requests.
• Acts as key responder to resolve complaints and grievances and is a resource to staff in service recovery situations.
• Develops and delivers service excellence/patient experience training for all staff and assists leadership with service excellence improvement initiatives.

The Patient Advocate focuses on patient issues that have not been closed while receiving care.  Inpatient service recovery is addressed by the department management as quickly as possible.

If interested, please apply today!

• 3-5 Years Patient Advocate Experience
• Experience working in healthcare setting
• Experience working with patients and families

• Licensed Registered Nurse Required

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.